Billing, cancellation & refunds

Effective September 22, 2026 · Private beta

Subscriptions are in US dollars and renew monthly until canceled. Checkout shows the amount due before you confirm payment. There is no paid trial in this release.

How credits work

Credit costs depend on the model, quality, output count, length and duration. A workflow shows its total maximum before it starts. Review the displayed total before generation. Saving a receipt or directly editing a document or landing page does not call a model or use generation credits.

Credits are reserved when a request is accepted. Unused measured reservations are returned on completion, and failed requests without a delivered output return credits. Canceling after provider acceptance can use the reserved credits. If provider usage is unavailable, the maximum remains charged pending reconciliation. Retrying reserves credits for a new request. Monthly credits expire at period end and are used before prepaid credits. Prepaid packs cost $5 for 200 credits, do not expire and never renew automatically. Trial credits are a one-time allowance. Credits have no cash value. Daily, concurrent-request and storage limits also apply.

Cancel online

Open Billing settings → Manage subscription & invoices → Cancel subscription. Cancel before the next renewal to stop the next charge. Access continues until the end of your paid period, then returns to Free. Deleting a conversation does not cancel a subscription. Account deletion becomes available after the subscription has ended and any pending checkout is closed.

Payment problems

If a renewal payment fails, paid credits are unavailable until payment is confirmed. Use Manage subscription & invoices to update your payment method or view invoices. Do not open another subscription to fix a failed payment.

Refunds and generation issues

Cancellation stops future renewals; it does not automatically refund past payments. If you believe you were charged incorrectly, charged twice, or experienced a service problem, contact contact@promptha.com with your account email and invoice or request identifier. We review refund and credit-correction requests individually. Do not send card numbers or passwords. Any refund rights required by applicable law remain available.

Returning from the previous Promptha

Old accounts and subscriptions are not automatically linked by email. If you have an earlier receipt or believe you still have paid access, contact support before purchasing again so we can review ownership and billing.